Flogas has issued an immediate product recall for a small number of ‘Flogas Butane Cylinders’ purchased between 6 November and 22 November 2024.
The recall effects all ‘Flogas Butane Cylinders’ purchased across East Anglia, East Midlands, the Home Counties and the South East during that time. (See map attached).
Products for immediate recall:
This is due to a safety issue which could lead to a risk of fire when connected with certain regulators and older appliances.
Flogas is proactively contacting all customers that made a direct purchase from the company during that time.
We're calling for all customers who may have purchased one of these cylinders in the affected region particularly through a retailer such as B&Q, B&M, Homebase, another local seller or gas dealer.
If the purchase is outside of the region shown then it is unlikely to be affected.
If in doubt, all customers who think they may be impacted should contact the company confirming the date and place of purchase.
WHAT SHOULD CUSTOMERS DO
Customers must cease use of the product immediately and do not connect it to any appliance.
The cylinder should be kept outdoors until it is collected. If it must be kept indoors, customers should ensure it is stored away from sources of heat and contact Flogas for further advice.
All affected customers should contact Flogas on:
0330 041 6629 or cylinder.recall@flogas.co.uk